Delivering on the Microsoft Dynamics commitment to rapidly
innovate, and help businesses attract, win and retain customers through
solutions that delight users and proactively help them do business, the
next service update will reimagine the way sales, customer service and
marketing professionals work with CRM. Moving away from the traditional
data-centric approach, this service update will add new experiences that
simply and visually guide users through their business processes. New
application capabilities in this service update also include pre-defined
best-practice sales and service business process definitions, which are
highly configurable and will accelerate time-to-value for
organizations; deeper connection to Yammer and Skype; embedded Bing
maps; Microsoft Office 2013 compatibility; and cross-browser support
enabling new levels of communications and collaboration for customers.
“This release, the first in a planned set of rapid innovation,
puts us in a position to redefine user experiences for business
professionals,” said Bob Stutz, corporate vice president, Microsoft
Dynamics CRM. “We’ve reimagined the business process and infused new
communication and collaboration capabilities powered by Skype and
Yammer. We continue to help sales and customer service professionals
drive new levels of productivity on the browser of their choice, and
across a wide range of devices.”
Enriched Business Process Definitions and Reimagined User Experiences
Microsoft is reinventing the way people work with Microsoft
Dynamics CRM — whether they are on the road, at home or in the office.
The service update will introduce new role-specific user experiences
that guide sales and service professionals through pre-defined lead,
opportunity and case management processes. The new user experiences will
offer customers guidance and suggestions that can easily be tailored to
a person’s specific role to drive maximum productivity. The service
update will also add new business process definitions to track and
manage leads, opportunities, contacts and accounts, making it simpler
for people to understand their customer, and be able to better connect
and collaborate with each other.
In addition, prospect and customer addresses will be displayed on
embedded Bing maps as part of the new user experiences. Microsoft also
remains committed to driving productivity for users of Microsoft Outlook
and will provide support for customers who invest in the upcoming
Microsoft Office 2013 release.
New Enterprise Social Collaboration and Communication Strength
Microsoft Dynamics CRM is delivering next-generation business
collaboration and communication, with solutions powered by Yammer and
Skype. Using Yammer, Microsoft Dynamics CRM users can collaborate with
colleagues inside their organization or with customers, partners and
other stakeholders. Yammer fosters simpler information sharing around
customers, business processes and key business documents — all through
social networking capabilities. Yammer marks a significant step forward
in providing customers with the ability to project CRM information,
activities and insights across their organization.
Skype capabilities connected to Microsoft Dynamics CRM address an
organization’s need for direct interactions with customers and partners
to drive new levels of productivity. With Skype, users of Microsoft
Dynamics CRM can now initiate voice and video communications directly
from Microsoft Dynamics CRM, enabling businesses to open communication
channels and connect with individuals inside or outside of their
organization.
Expanding Browser and Device Strategy With Support for Windows 8 and Apple iOS
To deliver value to the broadest range of organizations, the
December 2012 service update expands browser support to include Mozilla
Firefox and Google Chrome running on Windows-based PCs, and Firefox and
Apple Safari running on Macintosh desktop computers. Safari support will
also be provided for Apple iPad to deliver a rich experience for sales
users, which enables them to manage their customers, accounts and
opportunities on the go.
To help customers access Microsoft Dynamics CRM virtually
anywhere, Microsoft previewed a Windows 8-based application, which will
deliver a unique experience for managing sales processes by providing
customers with seamless and intuitive access to key information. This
new Windows 8 Mobile Experience is planned to be available in the
mid-2013 timeframe.
New Extensibility Options and Expanded Support for Compliance Standards
Enabling customers with increased flexibility for their Microsoft
Dynamics CRM Online deployment, the December 2012 service update will
add new cloud extensibility options, including support for custom
Microsoft .NET Workflow Services and new bulk data APIs that will make
it easier for customers to load and modify large datasets.
Microsoft will continue its commitment to trustworthy computing
with the addition of support for the Federal Information Processing
Standard.
Ray Business Technologies, www.raybiztech.com,
is a leading IT Services Provider for Microsoft Dynamics CRM implementations.
Raybiztech has worked with clients across all business segments to implement
Microsoft Dynamics CRM. Whether you are deploying CRM for the first time or you
have many years of experience, Raybiztech’s unique insights can help you
achieve your objectives. Raybiztech has implemented Microsoft Dynamics CRM
projects for a number of small and medium sized businesses on time. Raybiztech
is Microsoft Silver Partner and have deep expertise on Microsoft CRM
implementations, Microsoft CRM customization, and CRM upgrade. We have deep
expertise on CRM 4.0, CRM 2011 and Online CRM.
Thanks Sam for telling the different roles and services of Microsoft Dynamics CRM. Really MS Dynamics CRM Deliver Better Customer Service, so use MS Dynamics CRM for your business and provide your users a better experience.
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